Terms & Conditions

Terms & Conditions

Welcome to the Maison et Lumiere website. By continuing to use this website, you are indicating that you accept these Terms and Conditions of use.
Please read our Privacy Policy were you will find details of how we comply with the Data Protection Act (Malta) and how we use the information you give us.
You can print out any page from this website, including the Terms and Conditions, by selecting Print from the File menu of your internet browser.
“We” and “us” refer to Maison et Lumiere. “You” means the person using this website.
The website provides internet shopping services to Maltese residents.
By using the website, you confirm that you are at least 18 years old or, if you are under 18, that you are accessing this site and making purchases with the consent of your parent or guardian.

Using this website

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the express consent in writing from Maison et Lumiere, except for personal and non-commercial use.
The content of this website is as accurate as possible, but we cannot accept any responsibility for inaccuracies or errors that are reasonably beyond our control. Colours of products may be rendered differently according to the type of computer monitor used. Product shown may not be actual size.
You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
We will try to make sure that the website is always available online. However, this is not necessarily possible, and we are not liable if, through adverse circumstances, the site is down for any length of time.


The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for them and cannot make any guarantees about them or their goods and services. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.
Termination of the website or services
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.


We take no responsibility for any loss or damage suffered as a result of our ‘order online’ service, or goods supplied using it, except as required by the laws of Malta, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
We remain liable for the quality of goods sold and for fraudulent misrepresentation, and for loss or damage to goods resulting from negligence.
Please read these terms and conditions before placing an order online.
Ordering, cancelling before delivery
By completing and submitting an electronic order form, you are making an offer to purchase goods. If this offer is accepted by us, the contract is binding on both parties.
The order is accepted if and when payment is authorised by your card-issuer/bank. At this point, we will e-mail confirmation that we have received payment. Your order will then be delivered.
If payment authorisation is not received, the order is deemed to have fallen through.  You will be informed immediately of any unavailable item. We reserve the right to refuse any order on grounds of unavailability, non-authorisation of payment, or pricing errors or other errors on this website.
“Working days” in delivery estimates means all days other than Saturdays, Sundays and public holidays in Malta.
If you change your mind about an order, you can cancel it before we deliver it. Please contact us at [email protected] to cancel or delay your order, citing your name, address and order reference number. 
If you wish to return goods, you are obliged to keep them in your possession and take reasonable care of them until you return them. We will accept the return of goods within 15 days from their receipt by the customer, as long as these goods have not been worn, damaged or soiled in any way, or any tags, labels or barcodes removed. They should be in their original packaging, which should be undamaged.
We do not accept the return of items which have been personalised through engraving or other means, unless we are at fault.
Please contact us at [email protected] if you would like to return your order.

Delivery Terms

Internet shopping via this website is available to residents of Malta.

Pricing and payment

Prices quoted through this website are in €/EURO. Payment must be effected in this currency. All prices include 18% statutory Value Added Tax.
Unless there is a pricing error made on our website or in the ordering process, the price you pay is the price of the goods shown at the time your order is made, even if the price of the goods has since been changed.
If a pricing error is made on our website or in the ordering process, we will inform you as soon as possible and you will have the choice between buying the goods at the correct price or cancelling your order. Your order will be deemed as having fallen through if we are unable to reach you to notify you of the error.

Customer pick-up

You may prefer to collect your order from our store.  Please specify customer pick-up when ordering.
You may collect the goods within 30 days. In your own interest, we specify that the person who made the order must be the one who collects the goods, showing identification and the payment card used to place the order.


The goods will be delivered within days according to quantity items. You will need to be at the delivery address to receive these goods in person. If a failed attempt at delivery is made, we will contact you to make the necessary arrangements for collection or delivery.

Changes to terms and conditions

We reserve the right to change these terms and conditions when deemed appropriate. If this happens, the information uploaded on this site will be changed accordingly, to reflect the changes.

Languages of Contracts

Contracts between you and us can be carried out in English.

Your www.maisonetlumiere.com Account and Site

If you create a blog/site on the Website, you are responsible for maintaining the security of your account and blog, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the blog. You must not describe or assign keywords to your blog in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Maison et Lumiere may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Maison et Lumiere liability. You must immediately notify Maison et Lumiere of any unauthorized uses of your blog, your account or any other breaches of security. Maison et Lumiere will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

Responsibility of Contributors

If you operate a blog, comment on a blog, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, “Content”), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:

  • the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
  • if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
  • you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
  • the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
  • the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
  • the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
  • your blog is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
  • your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog’s URL or name is not the name of a person other than yourself or company other than your own; and
  • you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Maison et Lumiere or otherwise.

By submitting Content to Maison et Lumiere for inclusion on your Website, you grant Maison et Lumiere a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, Maison et Lumiere will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.

Without limiting any of those representations or warranties, Maison et Lumiere has the right (though not the obligation) to, in Maison et Lumiere’s sole discretion (i) refuse or remove any content that, in Maison et Lumiere’s reasonable opinion, violates any Maison et Lumiere policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Maison et Lumiere’s sole discretion. Maison et Lumiere will have no obligation to provide a refund of any amounts previously paid.

Responsibility of Website Visitors

Maison et Lumiere has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material’s content, use or effects. By operating the Website, Maison et Lumiere does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Maison et Lumiere disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.

Copyright Infringement and DMCA Policy

As Maison et Lumiere asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by www.maisonetlumiere.com violates your copyright, you are encouraged to notify Maison et Lumiere in accordance with Maison et Lumiere’s Digital Millennium Copyright Act (“DMCA”) Policy. Maison et Lumiere will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Maison et Lumiere will terminate a visitor’s access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Maison et Lumiere or others. In the case of such termination, Maison et Lumiere will have no obligation to provide a refund of any amounts previously paid to Maison et Lumiere.


Maison et Lumiere reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Maison et Lumiere may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement. 


Maison et Lumiere may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your www.maisonetlumiere.com account (if you have one), you may simply discontinue using the Website. Notwithstanding the foregoing, if you have a paid services account, such account can only be terminated by Maison et Lumiere if you materially breach this Agreement and fail to cure such breach within thirty (30) days from Maison et Lumiere’s notice to you thereof; provided that, Maison et Lumiere can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Contact us on [email protected] for further information